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Shipping Policy

Shipping Policy

By placing an order through our website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
 

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2-7 days.

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3.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Saturday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
 

3.3 Change Of Delivery Address

If there is a need for change in delivery address, please contact us before the order is dispatched.
 

4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
 

5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service for next steps.
 

6. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

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7. Customer service
For all customer service enquiries, please submit an enquiry at
https://www.alphacious.com/contact

Return & Refund Policy

Return Policy

Alphacious will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Alphacious will refund the value of the goods returned but will NOT refund the value of any shipping paid.

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